Refund policy

Refund Policy

At Ladies Aura, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.

🌸 Refund Eligibility

To be eligible for a refund, please ensure the following:

  • Your request is made within 14 days of receiving the item.

  • The item is unused, in its original condition, and in the original packaging.

  • Proof of purchase (order number or receipt) is provided.

🚫 Non-Refundable Items

We do not offer refunds on:

  • Items marked as final sale or clearance.

  • Used or damaged items not due to our error.

  • Personal care items (e.g., bath products, beauty tools) once opened, for hygiene reasons.

🔄 Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, please contact us with photos of the item and packaging.

💌 How to Request a Refund

  1. Email us at Aura.customer.service@outlook.com with your order number and reason for return.

  2. If approved, we will provide return instructions.

  3. Once we receive and inspect the returned item, we will notify you of the refund status.

💳 Refund Processing

  • Approved refunds will be processed back to your original payment method.

  • Please allow 5–10 business days for the refund to reflect on your account.

📦 Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.